Right of withdrawal

Right of withdrawal

  1. When purchasing products, the consumer has the option to dissolve the contract without giving any reason during 14 days. This reflection period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and announced to the entrepreneur.
  2. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (eg A letter sent by post or email) within the cancellation period.
  3. During the reflection period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories supplied and in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
  4. For legal reasons, we cannot take back goods that have already been opened.

Costs and refund in case of withdrawal

If you cancel this contract, we will immediately refund all payments received from you, including delivery costs (excluding the additional costs arising from the fact that you chose a different type of delivery than the one we offer). We refund to you no later than fourteen days after the day we receive your cancellation of this contract. For this refund we use the same payment method that you used in the original transaction, unless expressly agreed otherwise with you; no costs will be charged for this refund. We can refuse the refund until we have received the goods back or until you have proof that you have returned the goods, whichever is earlier.


Exclusion of right of withdrawal

Exclusion of the right of withdrawal is only possible for products:

a. that have been created by the entrepreneur in accordance with the consumer's specifications;

b. which are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery;

c. which cannot be returned due to their nature;

d. that can spoil or age quickly;

e. the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;

f. whose packaging has already been opened;

g. which cannot be returned due to their nature.